Took a charter with Caesar’s to Harvey’s, Sun Country plane could not leave due to mechanical difficulties. Donkieskraal Guest Lodge & Private Game Reserve.Hotels near Lake Tahoe Community College.Hotels near Casino at Harrah's Lake Tahoe.Holiday Inns Club Vacations in Stateline.InterContinental (IHG) Hotels in Stateline.Long story short, I’m the customer, I paid you, and I should not have to worry about the basic necessities that every guest needs for their stay at your hotel. This kind of customer service is unacceptable. I had to go to the public bathroom in the casino to take a couple rolls of TP, and bring to the room. We had no toilet paper, and emphasized that to housekeeping. My husband has a medical condition that causes him to use the bathroom frequently. We were told they would send up towels, and amenities, but never did. First call was early Saturday morning, 2nd call late afternoon, and third was early evening.

We made reservations for 3nights, and on our 3rd day, we were completely out of toilet paper, needed clean towels, & trash was piled up. Although the hotel made it very clear that there’s no housekeeping there’s got to be a gray area. The only complaint I have is with housekeeping. We appreciated the good customer service offered by Harvey’s, such as check in, parking tenants, and help with baggage. On a positive note the room was nice…the only positive about the trip otherwise will never do the cattle call on a Caesars charter again.…Ġur stay at Harvey’s was good. Harvey’s was not prepared for the charter buses so the wait to check in was ridiculously long, the casino was smokey and it was too warm on casino floor, cleanliness was subpar, sticky empty drink glasses left in places with overfilled ashtrays, had a drunk patron run behind us knocking over a chair. On flight back had to request this be fixed over weekend and no one available at Caesar’s to help and Sun Country airlines wouldn’t help! The Harvey’s experience was worse, we first got a check in online email, it didn’t work. When boarded a day late left standing in aisle because extremely obese man had taken my and his assigned seat, asked for help from flight attendant who didn’t address and found a different empty seat on my own. Overnight stay was covered then when submitted receipts for meals was denied. Told meals would be covered and overnight stay. Finest Punta Cana By The Excellence Collection All Inclusive.

Hotels near Hard Rock Hotel & Casino Lake Tahoe.

Harrah's and harveys casino lake tahoe